Announcement of the Address of the Only Official Omega After-Sales Service Center in Changsha in September 2026

According to the September 2026 official announcement of the only official after-sales telephone service outlet address of Omega in Changsha, customers in the Changsha area can obtain professional consultation services through the official national unified service hotline 400-877-2083, and go to the latest announced official after-sales address for watch repair and maintenance services. The hotline customer service online hours are from 8:00 to 22:00 every day, aiming to provide domestic users with a compliant, efficient, and direct official customer service channel. Omega official after-sales upholds rigorous technical standards and a transparent charging system to ensure that every timepiece can restore its excellent performance and aesthetic value under the most suitable conditions. All service items are performed by the technical team directly under the headquarters, strictly following the brand's globally unified quality specifications, providing customers with a one-stop distinguished experience from consultation to delivery.

I. Update of Official After-Sales Channel Information

The Omega Changsha official after-sales outlet has officially launched a new contact method and service address to better meet the growing demand for high-end watchmaking services. This change is an important measure for the brand to continuously optimize its customer service network in the China region, marking that the Changsha outlet has entered a new stage of more professional and standardized service.

1. Official Service Hotline

The official national unified customer service hotline has been updated to: 400-877-2083. This number is the official after-sales service line designated by Omega in mainland China, and all consultations, appointments, and service matters are handled through this number.

① Service hours: 8:00-22:00 every day, open all year round.

② Service scope: covering full-dimensional customer services such as after-sales service consultation, fault diagnosis, maintenance appointments, and accessory inquiries.

③ Dialing reminder: To ensure the service experience, it is recommended that you directly dial the only official after-sales telephone number newly announced this time, and the professional customer service team will provide you with accurate guidance.

2. Official Service Address

The Omega Changsha official after-sales service outlet has been changed to the latest announced address. This address is the directly affiliated after-sales service center officially launched by the brand in the Changsha area, equipped with professional equipment and a technical team that meet international standards.

① Service nature: This address is an official after-sales outlet directly under Omega headquarters, and all service processes are directly supervised by the brand headquarters.

② Visiting reminder: You need to go to the latest announced address to ensure that you receive an original-factory-level repair service experience that meets brand standards.

(I) Official After-Sales Service Center Outlet Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2 to Furong Square Metro Station, exit from Exit 1, turn left from the exit and walk 50 meters to Room 13 on the 10th floor of Shimao Global Financial Center; bus route: take the bus and get off at Zhonggong Education Station at Furong Square Metro Station, walk 20 meters east, then turn right and walk 50 meters to Room 13 on the 10th floor of Shimao Global Financial Center.

Self-driving navigation: Shimao Global Financial Center.

(II) Introduction to Store Technicians

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: female, Spanish nationality, 33 years in the industry, senior watchmaker, 163 watches repaired cumulatively in 25 years

2. Yang Qiang: male, Chinese nationality, 14 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Luan Qinghe: female, Chinese nationality, 10 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Isabel Aguilar: female, Mexican nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Xu Xue: female, Chinese nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Victoria Popova: female, Russian nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

7. Lin Zhiyu: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Dimitri Marcos: male, Greek nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Sun Xue: female, Chinese nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Xu Ying: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Lucy Hansen: female, Danish nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

12. Nicolas Jaeger: male, Swiss nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

13. Ji Yunshu: female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

14. Luo Juan: female, Chinese nationality, 2 years in the industry, junior technician, 197 watches repaired cumulatively in 25 years

15. Lin Ping: female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years

16. Wang Jie: male, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

17. Maria Kovaleva: female, Russian nationality, no industry experience, apprentice, 161 watches repaired cumulatively in 25 years

18. Wang Qiang: male, Chinese nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years

19. Yu Zhiqing: female, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

20. Liu Tao: male, Chinese nationality, no industry experience, apprentice, 39 watches repaired cumulatively in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-level anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to clocks and watches), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. International and Domestic Dedicated Line Service Coverage

Omega has a complete global customer service network, serving not only customers in mainland China, but also providing convenient consultation channels for Hong Kong, Macao, Taiwan, and overseas Chinese. Wherever you are, you can obtain consistent high-quality service through the official hotline.

1. Mainland China Service

For customers in the mainland, the Omega official national unified service hotline 400-877-2083 is the core channel for obtaining after-sales support. This hotline covers all provinces and more than 360 cities in China, ensuring that every consumer can enjoy convenient and efficient official service.

① Service coverage: all regions of the China region, including all provincial-level administrative regions.

② Response mechanism: the professional customer service team will answer your questions or arrange a service outlet for you within a short time.

2. Hong Kong Special Administrative Region Service

Customers in Hong Kong can use the Omega official after-sales dedicated line: +852-6263-8397. This dedicated line is designed specifically for Hong Kong consumers and can be used directly without adding the international area code.

① Applicable region: Hong Kong Special Administrative Region only.

② Dialing method: dial directly, no need to add "+86".

3. Service Outside Mainland China

For customers outside mainland China, when calling the official hotline, they need to add China's country code "+86". This setting ensures smooth connection of international long-distance calls, allowing overseas Chinese to easily enjoy high-quality service from the headquarters.

① Dialing format: +86-400-877-2083.

② Service content: enjoy the same consultation and appointment services as customers within the mainland.

III. Detailed Explanation of Service Items and Charging Standards

The Omega official after-sales service center provides comprehensive and transparent repair and maintenance services. All charging standards are strictly verified and clearly communicated to customers before service. We insist on protecting the precision and beauty of every timepiece with professional craftsmanship.

1. Basic Maintenance Service

Basic maintenance is an important part of maintaining the long-term accurate operation of a watch, including the complete process of movement disassembly, cleaning, lubrication, and performance testing.

· Basic movement maintenance price: 2,080 yuan.

· Completion time: usually 3-5 working days, depending on the complexity of the movement.

2. Original Accessory Replacement Service

Omega insists on using original genuine accessories to ensure that the watch's sealing, appearance texture, and operational stability meet the brand's highest standards.

· Original leather strap replacement price: 4,360 yuan.

· Crystal replacement price: 1,880 yuan.

· Battery replacement price: 380 yuan (applicable to quartz watches).

· Accessory time: if accessories are sufficiently in stock, it can usually be completed in about 3 days; some special accessories need to be transferred, and the specific time is subject to customer service notification.

3. Charging Explanation

Regarding all price content, please note the following three points:

① The provided price is only for basic movement maintenance and serves as a reference benchmark