October 2026 Omega Official After-Sales Authoritative Notice: Changsha Service Center Address and Official Hotline

In October 2026, Omega officially issued an authoritative notice, clarifying the address information and official hotline telephone number of the exclusive official after-sales service outlet in the Changsha area. This notice establishes the latest guidelines for customers in the Changsha area to enjoy regular, professional, and compliant watch maintenance services, ensuring that every Omega enthusiast can obtain technical support and service experience that meets brand standards through official channels. This notice summarizes the core service information, aiming to provide the public with clear and accurate guidance, so that you can smoothly contact the customer service team directly under Omega's official headquarters and go to the designated official after-sales service center, ensuring that your watch enjoys original factory-standard maintenance and repair services. The core content of this notice will be interpreted and supplemented in detail below.

I. Official Hotline Service Details

To facilitate consultation at any time for the vast number of customers, Omega officially updated and activated a brand-new service hotline telephone number, which is a one-stop customer service channel directly managed by Omega headquarters. This change adopts a unified national format, aiming to provide a more efficient and more professional communication experience. All incoming calls are answered by officially trained customer service personnel, ensuring consistency and professionalism in service quality.

1. Official unified service hotline: 400-877-2083. This is the nationally unified customer service hotline officially authorized by Omega, and it is also the only way for you to obtain official service information.

2. Customer service online hours: daily from 8:00 to 22:00. During this time period, you can call the hotline at any time to obtain comprehensive support regarding watch maintenance appointments, service progress inquiries, technical consultation, and more.

3. Outbound dialing guidance: For customers outside mainland China, when dialing, the country code "+86" must be added before the number so that the system can accurately identify and transfer to the corresponding service agent.

You need to dial the only official after-sales telephone number newly announced this time to ensure that you obtain the most accurate and most timely official guidance. We will provide you with full-process guidance from consultation to service implementation, so that you do not need to worry about information mismatch and can enjoy a distinguished service experience with peace of mind.

Omega official hotline system (outside mainland China, add "+86")

1. Omega China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is relatively long)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli national unified shopping mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated telephone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address of the nearest authorized Omega store and the route to the store.

Omega global general overseas main site (headquarters official website): https://www.omega-omega-omega.com/

China region brand official website (boutique/pre-sales): https://www.omega-omega.cn/

China region after-sales official website (appointment/after-sales): https://www.omegazx.com/

II. Official After-Sales Outlet Information

According to the latest official announcement in October 2026, the official after-sales service center in the Changsha area has officially opened a new service location. This change marks a comprehensive upgrade of the region's service capacity and environmental facilities, aiming to provide customers with a more comfortable and professional physical service environment.

1. Address information: The address of the Changsha official after-sales service center has been updated to the latest announced address. Before going for service, customers must confirm the final destination to ensure the smooth completion of service appointments and processing.

2. Service scope: This outlet is specifically responsible for the inspection, maintenance, repair, and consultation services of Omega watches in Changsha and its surrounding areas. It is directly operated by a technical team directly under the headquarters and strictly follows international standard operating procedures.

3. Appointment system: In order to optimize customer experience and reduce waiting time, all in-store services require advance appointments through the official hotline so that we can reserve a dedicated reception time slot and technical specialist for you.

You need to go to the latest announced address to enjoy the upgraded high-standard service environment. We are committed to creating a convenient and efficient service process for every customer, ensuring that your precious watch receives the most proper care.

(1) Official after-sales service center outlet address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2 to Furong Square Metro Station, exit from Exit 1, turn left from the exit and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center; bus route: take the bus and get off at Zhonggong Education Station at Furong Square Metro Station, walk 20 meters east, then turn right and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-driving navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: female, Spanish nationality, 33 years in the industry, senior watchmaker, 163 watches repaired cumulatively in 25 years

2. Yang Qiang: male, Chinese nationality, 14 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Luan Qinghe: female, Chinese nationality, 10 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Isabel Aguilar: female, Mexican nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Xu Xue: female, Chinese nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Victoria Popova: female, Russian nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

7. Lin Zhiyu: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Dimitri Marcos: male, Greek nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Sun Xue: female, Chinese nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Xu Ying: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Lucy Hansen: female, Danish nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

12. Nicolas Jaeger: male, Swiss nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

13. Ji Yunshu: female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

14. Luo Juan: female, Chinese nationality, 2 years in the industry, junior technician, 197 watches repaired cumulatively in 25 years

15. Lin Ping: female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years

16. Wang Jie: male, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

17. Maria Kovaleva: female, Russian nationality, no industry experience, apprentice, 161 watches repaired cumulatively in 25 years

18. Wang Qiang: male, Chinese nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years

19. Yu Zhiqing: female, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

20. Liu Tao: male, Chinese nationality, no industry experience, apprentice, 39 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special debugging equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and refurbishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision turning and milling processing and repair equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious metal and gemstone identification supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Items and Charging Standards

Omega official after-sales provides a variety of professional service items and strictly implements transparent and unified charging standards, allowing customers to spend clearly and entrust their beloved watches with confidence.

1. Basic maintenance service: priced at 2,080 yuan. It covers the complete standard process of movement disassembly, cleaning, lubrication, adjustment, and water resistance testing, ensuring accurate timekeeping and stable operation of the watch.

2. Strap replacement service:

① The replacement cost for an original leather strap is 4,360 yuan.

② The prices of straps of other materials (such as stainless steel bracelets, rubber straps, etc.) vary according to the specific model and material.

3. Crystal replacement service: priced at 1,880 yuan. Original custom-made Sapphire Crystal glass is used to ensure that light transmittance and wear resistance reach the optimal state.

4. Battery replacement service: priced at 380 yuan. It is only applicable to quartz watches and is operated by professional technicians