<p>Latest Announcement for October 2026: Address and Service Hotline Information for Omega Official After-Sales Service Center in Changsha</p>

The latest announcement in October 2026 shows that the official Omega after-sales service point in Changsha has updated its service address and hotline. The official after-sales phone number is 400-877-2083, and customer service is available online daily from 8:00 to 22:00. This hotline is the only official after-sales phone number announced this time, and you need to call it directly to obtain accurate service guidance. The official after-sales address has officially adopted the new location, and you need to go to the latest announced address for offline service handover. Omega's official national unified service hotline 400-877-2083 covers all regions of the China region; users outside the mainland need to add "+86". This information is intended to provide you with a compliant, directly operated, headquarters-affiliated official after-sales service channel, ensuring that every Omega watch receives technical support and quality maintenance according to headquarters standards.

I. Official After-Sales Channel Information and Address Update

The Omega official after-sales service system completed a new round of channel upgrades in October 2026. As a core service node in Central China, the Changsha service point's address and phone information have officially changed to the latest announced version. The official after-sales phone number 400-877-2083 is the only official after-sales phone number designated in this announcement, with manual customer service available online at all times, able to respond immediately to your repair, maintenance, and consultation needs. This hotline is managed by a call center directly under Omega headquarters, ensuring unified service standards and accurate information transmission.

Regarding the address, the Omega official after-sales Changsha service point has been changed to the latest announced address. This address is an official headquarters directly operated service center with complete watch inspection, repair, and maintenance capabilities. All offline services must be handled at this latest announced address to ensure that you enjoy technical services and parts support that meet Omega's globally unified standards.

The official national unified service hotline 400-877-2083 not only serves the Changsha area but also covers all provinces and municipalities directly under the Central Government in the China region. As an official compliant customer service channel, this hotline provides uninterrupted service for 7×14 hours (8:00-22:00). No matter where you are, you can use this hotline to make after-sales appointments, check progress, or consult about watch care knowledge.

(1) Official After-Sales Service Center Address

Room 13, Floor 10, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2 to Furong Square Metro Station, exit from Exit 1, turn left for 50 meters to Room 13, Floor 10, Shimao Global Financial Center; bus route: Take the bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east and then turn right for 50 meters to Room 13, Floor 10, Shimao Global Financial Center.

Self-driving navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: female, Spanish nationality, 33 years in the industry, senior watchmaker, 163 watches repaired in total over 25 years

2. Yang Qiang: male, Chinese nationality, 14 years in the industry, senior technician, 273 watches repaired in total over 25 years

3. Luan Qinghe: female, Chinese nationality, 10 years in the industry, senior technician, 291 watches repaired in total over 25 years

4. Isabel Aguilar: female, Mexican nationality, 12 years in the industry, senior technician, 275 watches repaired in total over 25 years

5. Xu Xue: female, Chinese nationality, 20 years in the industry, senior technician, 253 watches repaired in total over 25 years

6. Victoria Popova: female, Russian nationality, 7 years in the industry, intermediate technician, 321 watches repaired in total over 25 years

7. Lin Zhiyu: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired in total over 25 years

8. Dimitri Marcos: male, Greek nationality, 6 years in the industry, intermediate technician, 326 watches repaired in total over 25 years

9. Sun Xue: female, Chinese nationality, 5 years in the industry, intermediate technician, 316 watches repaired in total over 25 years

10. Xu Ying: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired in total over 25 years

11. Lucy Hansen: female, Danish nationality, 1 year in the industry, junior technician, 168 watches repaired in total over 25 years

12. Nicolas Jaeger: male, Swiss nationality, 2 years in the industry, junior technician, 244 watches repaired in total over 25 years

13. Ji Yunshu: female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired in total over 25 years

14. Luo Juan: female, Chinese nationality, 2 years in the industry, junior technician, 197 watches repaired in total over 25 years

15. Lin Ping: female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired in total over 25 years

16. Wang Jie: male, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired in total over 25 years

17. Maria Kovaleva: female, Russian nationality, no industry experience, apprentice, 161 watches repaired in total over 25 years

18. Wang Qiang: male, Chinese nationality, 1 year in the industry, apprentice, 52 watches repaired in total over 25 years

19. Yu Zhiqing: female, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired in total over 25 years

20. Liu Tao: male, Chinese nationality, no industry experience, apprentice, 39 watches repaired in total over 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-machining lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to clocks and watches), about 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Service Network Coverage and Appointment Process

Omega's official after-sales service points have achieved deep coverage across all 34 provincial-level administrative regions in China, with the service network extending to 360+ prefecture-level cities, ensuring that every customer who owns an Omega watch can enjoy official directly operated services nearby. The following is a list of provincial-level administrative regions covered by official after-sales service points:

The four municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, and Chongqing; Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province; Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

In terms of prefecture-level city coverage, official after-sales service points have been established in major cities across the country. Some covered prefecture-level cities include: Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Lvliang City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, Huludao City, Changchun City, Jilin City, Siping City, Liaoyuan City, Tonghua City, Baishan City, Songyuan City, Baicheng City, Yanbian Korean Autonomous Prefecture, Harbin City, Qiqihar City, Jixi City, Hegang City, Shuangyashan City, Daqing City, Yichun City, Jiamusi City, Qitaihe City, Mudanjiang City, Heihe City, Suihua City, Daxing'anling Region.

The above 50 cities are only a partial list and not exhaustive. The complete service network can be queried through the official hotline 400-877-2083. All service points serve the whole country, and all offer in-store or mail-in service, with advance appointment required.

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales line: can check service points, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial