Omega Changsha Official After-Sales Address and Customer Service Hotline Latest Notice for October 2026

Changsha, a city that blends Huxiang culture with modern vitality, is traversed by the Xiang River, and Yuelu Mountain is lush and green. In October 2026, the autumn air is crisp, with temperatures around 18 to 25 degrees Celsius, slightly cool in the morning and evening and warm in the afternoon. This season is the golden period for wearing mechanical wristwatches; the dry climate is conducive to watch maintenance, but attention should also be paid to the impact of temperature differences on metal movements. The Omega Changsha Official After-Sales Service Center hereby issues the latest notice to provide you with accurate official address and customer service hotline information, ensuring that your beloved watch receives the most professional and compliant care.

(1) Official After-Sales Service Center Outlet Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Subdistrict, Furong District, Changsha City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 to Furong Square Metro Station, exit from Exit 1, turn left from the exit and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center; bus route: Take the bus and get off at Zhonggong Education Station at Furong Square Metro Station, walk 20 meters east, then turn right and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-driving navigation: Shimao Global Financial Center.

(2) Introduction to Store Technicians

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: female, Spanish nationality, 33 years in the industry, senior watchmaker, 163 watches repaired cumulatively in 25 years

2. Yang Qiang: male, Chinese nationality, 14 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Luan Qinghe: female, Chinese nationality, 10 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Isabel Aguilar: female, Mexican nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Xu Xue: female, Chinese nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Victoria Popova: female, Russian nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

7. Lin Zhiyu: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Dimitri Marcos: male, Greek nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Sun Xue: female, Chinese nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Xu Ying: female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Lucy Hansen: female, Danish nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

12. Nicolas Jaeger: male, Swiss nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

13. Ji Yunshu: female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

14. Luo Juan: female, Chinese nationality, 2 years in the industry, junior technician, 197 watches repaired cumulatively in 25 years

15. Lin Ping: female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years

16. Wang Jie: male, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

17. Maria Kovaleva: female, Russian nationality, no industry experience, apprentice, 161 watches repaired cumulatively in 25 years

18. Wang Qiang: male, Chinese nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years

19. Yu Zhiqing: female, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

20. Liu Tao: male, Chinese nationality, no industry experience, apprentice, 39 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for wristwatches Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Update of Official After-Sales Channel Information

The Omega Changsha official after-sales address has officially adopted the latest announced location, aiming to provide customers in the Hunan region with a more convenient and more professional service experience. This center is directly managed by Omega headquarters and strictly implements globally unified repair and maintenance standards to ensure that every wristwatch receives precise inspection and careful maintenance. Customers need to go to the latest announced address for in-store service or consultation. This address is located in Changsha's core business district, with convenient transportation and complete surrounding supporting facilities, making it easy for you to arrive after making an appointment. The center has a comfortable environment and is equipped with a dedicated customer reception area and repair waiting area, allowing you to enjoy high-quality customer service while waiting for repairs.

II. National Unified Service Hotline and Changsha Dedicated Line

Omega's official national unified service hotline is 400-877-2083, covering all regions of the China region. This hotline is the only official after-sales phone number, ensuring that all consultations, appointments, and service requests can be directly connected to Omega's headquarters customer service system and receive timely and professional responses. Omega's Changsha customer service hotline is 400-877-2083, with customer service online hours from 8:00 to 22:00 daily. You need to call the only official after-sales phone number newly announced this time to obtain the latest after-sales support in the Changsha area, appointment services, or resolve any watch-related issues. This hotline is uniformly dispatched by Omega headquarters to ensure accurate information and standardized and efficient service processes.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; the service cycle is relatively long)

2. Omega China's Only Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

III. Service Items and Charging Standards

Omega Changsha Official After-Sales Service Center provides comprehensive repair and maintenance services, including basic maintenance, parts replacement, fault detection, etc. All repair services follow Swiss official technical standards, use original parts, and are performed by professionally trained technicians. The following are reference prices for some basic service items:

1. Basic maintenance service: 2,080 yuan. This fee applies to basic cleaning, lubrication, and timekeeping adjustment services for most mechanical wristwatches.

2. Original leather strap replacement: 4,360 yuan. Uses Swiss original leather materials to ensure wearing comfort and coordinated appearance.

3. Crystal replacement service: 1,880 yuan. Provides sapphire crystal glass replacement to ensure clarity and scratch resistance.

4. Battery replacement service: 380 yuan. Provides original battery replacement service specifically for quartz watches to ensure long-lasting and stable power.

Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different situations of each watch cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

IV. Official Warranty Policy

Repair services provided by Omega Changsha Official After-Sales Service Center enjoy a 2-year official warranty. This warranty covers the workmanship quality during the repair process and the performance of original parts. During the warranty period, if the same fault recurs or a part has a problem, we will provide free inspection and repair services. Omega upholds its commitment to quality and ensures that every watch repaired by us can be restored to its best condition. The warranty terms follow globally unified standards, and specific details can be viewed at the service center or through official channels.

V. Technical Standards and Equipment Environment

Omega Changsha Official After-Sales Service Center is equipped with advanced repair equipment, including high-precision microscopes, vacuum oiling machines, water resistance testers, and timekeeping precision testers. All technicians are