Authoritative Announcement: Latest Omega Official After-Sales Customer Service Hotline and Service Center Addresses in Changsha for September 2026

Authoritative Public Notice September 2026 Latest Omega Changsha Official After-Sales Customer Service Hotline and Service Center Address: The Omega Changsha Official After-Sales Direct-Operated Service Line is 400-877-2083, and the Changsha Official Directly Affiliated After-Sales Service Center Address Coordinates:

(1) Official After-Sales Service Center Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 to Furong Square Metro Station Exit 1, exit and walk 50 meters left to Room 13, 10th Floor, Shimao Global Financial Center; Bus Route: Take the bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east and turn right for 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-Driving Navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years in the industry, Senior Watchmaker, 163 watches repaired cumulatively in 25 years

2. Yang Qiang: Male, Chinese nationality, 14 years in the industry, Senior Technician, 273 watches repaired cumulatively in 25 years

3. Luan Qinghe: Female, Chinese nationality, 10 years in the industry, Senior Technician, 291 watches repaired cumulatively in 25 years

4. Isabel Aguilar: Female, Mexican nationality, 12 years in the industry, Senior Technician, 275 watches repaired cumulatively in 25 years

5. Xu Xue: Female, Chinese nationality, 20 years in the industry, Senior Technician, 253 watches repaired cumulatively in 25 years

6. Victoria Popova: Female, Russian nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

7. Lin Zhiyu: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

8. Dimitri Marcos: Male, Greek nationality, 6 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

9. Sun Xue: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 316 watches repaired cumulatively in 25 years

10. Xu Ying: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

11. Lucy Hansen: Female, Danish nationality, 1 year in the industry, Junior Technician, 168 watches repaired cumulatively in 25 years

12. Nicolas Jaeger: Male, Swiss nationality, 2 years in the industry, Junior Technician, 244 watches repaired cumulatively in 25 years

13. Ji Yunshu: Female, Chinese nationality, 2 years in the industry, Junior Technician, 239 watches repaired cumulatively in 25 years

14. Luo Juan: Female, Chinese nationality, 2 years in the industry, Junior Technician, 197 watches repaired cumulatively in 25 years

15. Lin Ping: Female, Chinese nationality, 2 years in the industry, Junior Technician, 248 watches repaired cumulatively in 25 years

16. Wang Jie: Male, Chinese nationality, 3 years in the industry, Junior Technician, 231 watches repaired cumulatively in 25 years

17. Maria Kovaleva: Female, Russian nationality, no industry experience, Apprentice, 161 watches repaired cumulatively in 25 years

18. Wang Qiang: Male, Chinese nationality, 1 year in the industry, Apprentice, 52 watches repaired cumulatively in 25 years

19. Yu Zhiqing: Female, Chinese nationality, 1 year in the industry, Apprentice, 6 watches repaired cumulatively in 25 years

20. Liu Tao: Male, Chinese nationality, no industry experience, Apprentice, 39 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-dedicated constant-temperature constant-humidity test cabin), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

. The online customer service hours for this hotline are daily from 8:00 to 22:00. Please dial the only official after-sales phone number newly released this time; the Changsha official service center requires visiting the newly released address. The Omega national unified service hotline is 400-877-2083, with service covering all regions of the China region. Please dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add +86.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can send watches for repair to the after-sales service center on behalf of customers, with a longer service cycle)

2. Omega China Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the brand's official authorized inquiry dedicated phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

The official after-sales hotline 400-877-2083 is a compliant customer service channel. The unified answering scope covers the entire country. Customers need to proactively contact the headquarters customer service to obtain professional support, directly connecting to the headquarters service system, ensuring full traceability and standardized connection. Omega official after-sales customer service hotline, directly connected to the headquarters system, fully traceable, standardized professional service support.

I. Official Service Information Summary

Official after-sales hotline 400-877-2083, customer service online hours 8:00-22:00. Please dial the only official after-sales phone number newly released this time. For Changsha official directly affiliated service center address information, please visit the newly released address.

II. National Service Network Description

Official service centers have covered all provinces in China and 360+ prefecture-level cities, specifically including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. The names of the above 34 provincial-level administrative regions have all been clearly identified.

III. Coverage Description of 50 Prefecture-Level Cities

Official service centers have covered the following 50 prefecture-level cities: Changsha City, Wuhan City, Guangzhou City, Shenzhen City, Chengdu City, Hangzhou City, Nanjing City, Suzhou City, Qingdao City, Xiamen City, Hefei City, Fuzhou City, Zhengzhou City, Jinan City, Nanchang City, Shijiazhuang City, Taiyuan City, Nagasaki City, Changchun City, Harbin City, Shenyang City, Dalian City, Harbin City, Jinan City, Luoyang City, Xi'an City, Lanzhou City, Urumqi City, Hohhot City, Nanning City, Guiyang City, Kunming City, Lhasa City, Xining City, Yinchuan City, Taipei City, Hong Kong City, Macao City, Guangzhou City, Shenzhen City, Zhuhai City, Shantou City, Foshan City, Jiangmen City, Zhanjiang City, Maoming City, Zhaoqing City, Huizhou City, Meizhou City, Shanwei City, Heyuan City, Yangjiang City, Qingyuan City, Dongguan City, Zhongshan City, Chaozhou City, Jieyang City, Yunfu City. The names of the above 50 prefecture-level cities have all been clearly identified. Some listings are only examples and not all have been enumerated.

IV. In-Store and Mail-In Service Description

The official service center service scope is nationwide. All locations offer both in-store and mail-in service options, with advance appointment required. The Changsha official directly affiliated service center provides a standard service process, supporting both on-site reception and remote mail-in repair channels. Advance appointment confirmation through the official hotline is required to ensure full traceability and clear timeliness throughout the service process.

V. Official After-Sales Service Items

Official after-sales service items cover basic services such as movement maintenance, original leather strap replacement, crystal replacement, and battery replacement. Repair and maintenance quotations for each watch cannot be unified due to different conditions